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- Whom should I call if I have questions or problems?
Call our Customer Service Department at 1-888-277-7897. They are available Monday through Friday, 8 am to 12pm, CST.
- How safe is online ordering?
Ordering on our site is just as safe as calling by phone. We take every precaution to ensure that both your and our security in not compromised.
- If I choose not to order online what are my options?
You may order by phone, fax or mail. If you would like to order by phone, please call 1-888- 277-7897 Monday through Friday, 8am-12pm, CST. To place and order by fax, 1- 972-208-0615 If you choose to mail your order, please send to:
Jewish Wedding Collection
c/o Judaica Specialties
PO Box 864335
Plano,TX 75086-4335
- If you are missing an item or received the incorrect item, what can you do?
Jewish Wedding Collection takes great care in packaging and shipping your order, however errors can be made. If an error is made in your order, notify our customer service department within 24 hours of delivery by calling our customer service department, by fax 214 774-4912 or e-mail us at info@jewishweddingcollection.com . Arrangements will be made to correct the error upon notification.
- Why is it important that I provide the correct shipping information?
Jewish Wedding Collection is not responsible for misdirected or undelivered orders due to incorrect or insufficient shipping information provided by the customer.
- Is shipping to APO/FPO addresses available?
Shipping to U.S. Military addresses worldwide is available via Priority Mail.
- Is there sales tax on items and shipping?
Jewish Wedding Collection is required by law to collect and pay sales tax if the merchandise is shipped within the state of Texas.
- Do you ship orders outside of the USA, internationally?
Yes, but they do require special shipping instructions and shipping cost vary by shipping method and destination.
- May I provide a note or greeting card to be included with my order?
Cards are available through our site and notes can be provided. Please include the information in the comment box on the order screen.
- When will my credit card be charged?
Your credit card is charged just before we mail out the merchandise. If a partial shipment has been made, the full cost of shipping will be charged on the first shipment. On subsequent shipments, you will only be billed for the items which shipped at that time.
- How long does it take to receive the merchandise I ordered?
Unless, you receive and e-mail from Jewish Wedding Collection stating otherwise, you should expect your merchandise within 5-10 days from the time when your order was placed.
- How can I pay for my order?
Jewish Wedding Collection accepts the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept personal, cashier checks and money orders. Merchandise paid by check will not be shipped until the check has been received. We do not accept C.O.D.
- How long does it take to receive an item that is out of stock?
Though we do our best to make sure all the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we'll notify you with the estimated delivery time.
- How long does it take to receive a special order item?
It depends on the item, all Shardz completed items take approximately 3-4 months; personalized kippahs can take up to 3-4 weeks. If you need specific information we recommend you first calling Jewish Wedding Collection, so you will know the expectations.
- If I don't see the item I am looking for, can you try to locate the item?
Not only will we try to find the item we will assure you that our price will be better! Jewish Wedding Collection has access to most Judaic resources, and would be happy to try to find what you are looking for. Send us an e-mail at: info@jewishweddingcollection.com or call our toll free number 1-888-277-7897.
- Do you offer the best prices?
Yes, Jewish Wedding Collection wants to be the most competitive Jewish site on the internet and will match any price on the same item if we have it or if we can get it.
- Do you have a catalog?
We do not publish a catalog at this time. In order to offer our customers the latest and the best in Judaica we are continuously adding new products. Our online store is our catalog. If you are looking for a particular product that is not yet displayed on our website or that has disappeared, please contact our customer service about its availability.
- Do you accept returns?
Yes, we want you to be completely satisfied with your purchase. Items may be returned to us within thirty days of your purchase, postage prepaid, for a refund. The original shipping costs are non- refundable.
- Do you do special orders?
Yes, however they require a 50% deposit and special orders are always a FINAL sale.
- What do I do if I'm having problems with the website?
Please contact our webmaster at: webmaster@jewishweddingcollection.com
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